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July
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13 Telephony-The Right Solution for Cost Effective Documentation by HHA’s, Homemakers & Companions
by Don O'Rourke The post acute care market has undergone significant changes in the last fifteen years and all indications are that those changes will continue and be exacerbated as healthcare dollars become more precious and the glut of aging…...more
June
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14 Parallels or a Powerful Agency?
by Carl Ganter Very seldom do you find an agency operating where the clinical and marketing departments communicate effectively. Clinical and marketing departments often operate in parallels without coming together in pursuit of a common goal. The tension created between…...more
May
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12 Deadline Approaching for HH-CAHPS® Participation
by Nicolle Chubb There is still time to participate in the national implementation of the Home Health Care CAHPS Survey (HH-CAHPS), but agencies should act quickly to avoid possible negative impact to their 2012 market basket increase. National implementation of…...more
April
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13 Draw or Test
by Brian Woodard Every agency has this dilemma. Should we purchase coagulation instruments or draw blood and carry the sample to the lab? Many have answered this question and have been testing in the patient's home for over eight years. Try to…...more
March
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11 Mail vs. Telephone Survey Approach - Which Methodology is Right?
by DSS Research Mail and telephone survey approaches each have their niches where there are compelling reasons to use one methodology over the other: • Mail surveys are used most frequently when surveying existing customers or some other group where…...more
February
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17 Best Practices and Service Excellence In Action
by Lois Kinsella, RN, BSN, MS, HCS-D Through many years of practicing the profession of nursing, I have learned that one of the best ways to teach is through the process of story telling. So here is our story. The…...more
January
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12 You Make a Difference
by Brian Parsley How would you define making a difference? Helping the homeless? Paying it forward? How about a random act of kindness? I think those examples are certainly worthy of the definition. But, what does it mean to you?To…...more
December
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07 The Art of Empathetic Selling
by Heather Rooney Empathy Defined: The action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner. (www.merriam-webster.com)…...more
November
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09 Home Health Dollars and Sense
by Arnie Cisneros, P.T. As The Home Health Forum begins to address the audits and denials that are sweeping through the homecare industry, it is imperative that we begin by examining some of the historical reimbursement philosophies employed by CMS…...more
October
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12 Are your non-Medicare visits really Medicare “like kind”?
by Dave Macke, FHFMA Have you checked your non-Medicare visits lately to determine if they are Medicare "like- kind"? Do you get worried when your cost report preparer asks you which visits are "like-kind" and "non like-kind"? Is the person…...more
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